Many companies try to eliminate errors, but can't
I show leaders why errors are signals, not failures,
and how to address the deeper problem,
so that everyone can work more reliably and safely.
Fewer Errors
Safer Operations
More Trust
Jake Mazulewicz, Ph.D.
One day, an electrical engineer walked into a substation, flipped the wrong switch, and accidentally shut down a power plant. Because of that error, his company wound up paying about $1,000,000 per day until it was fixed.
I help leaders like you prevent errors like that.
Many people think of errors as defects. They try to eliminate all errors with detailed procedures, strict compliance, and zero tolerance.
Over many years, I saw how this mechanistic approach creates fear, rewards silence, and punishes innovative experts and truth-tellers.
So, I collected the most effective strategies and skills from my:
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First-hand experience as a firefighter, EMT, and military paratrooper
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15+ years of working with 250+ teams in high-hazard industries like yours
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Ph.D. research, and 20 years of experience teaching adults
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That's what you get from me when we work together.
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The kind of long-term, deep mentoring that Jake does compounds over time and generates far more valuable results than any class or presentation by itself.
Robert J. Latino
CEO Reliability Center, Inc. (retired)
Human & Organizational Performance (HP / HOP)
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Served as the HP Lead of a 3,600+ person unit in Dominion Energy
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Partnered with technical experts in Distribution, Transmission, Substation, Switching, System Protection, & Generation
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Advised policy-makers & front-line workers how to reduce the risk of errors by:
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applying defenses
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improving processes
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building resilience
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Leadership & Innovation
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Developed a practical Scan & Focus model of Situational Awareness
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Created interactive, discussion-based Teaching Cases on real incidents
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Designed a Near Miss Library that received over 150 reports and was endorsed by company executives and Union leaders
Jake led a workshop at an exclusive, invitation-only retreat that I run called the Satoshi Roundtable, which is a gathering of top blockchain CEOs and developers.
Jake’s presentation was perhaps the most well received among an audience with very high standards.
Bruce Fenton
Managing Director at Chainstone Labs
