"We’ve been able to reduce the technical workforces’ human error rate by more than 60% over a three-year period. Thanks, Jake!"
~ Mike Carden, Supervisor of 200+ Relay Technicians, Dominion Energy
Humans make errors
Many companies try to eliminate all unwanted errors with strict procedures and tough accountability.
That often creates a fear-soaked culture that silences truth-tellers and causes more errors.
And that result is frustrating, stressful, and embarrassing for any leader who truly wants to improve reliability, safety and employee engagement.
There is a smarter way to approach errors.
"Jake has played an integral role in re-shaping culture & behaviors around safety and work planning...
The use of fail-safes, adaptive thinking and peer checks are becoming part of the way we do things.”
~ Work Planning & Control (WPC) Manager
at a national scientific laboratory
A Safer & More Reliable Work Culture
Immediate Application to Work
Your people are busy. So, I summarize hundreds of pages of research saving you years of time. Your people get practical content they can apply immediately.
Expert Guidance
Learning new ideas is easy. Putting them into practice is hard. And a few minutes of Q&A is never enough. So, in a series of brief coaching discussions, your people get feedback & guidance to maximize impact on work.
Sustainable Change
One-and-done trainings are a sprint. Improving culture is a marathon. We spread our workshops out over weeks or months. Why? So your people get reinforcement on core ideas, and enough "soak time" to experiment, adjust, iterate, and sustain momentum that drives real world change.
"The awareness and tools promoted by Jake’s class were key to improving our operational efficiency.”
~ Leader of a team operating a particle accelerator
Changing Culture Should be Easier
01
Schedule a Call
We discuss your goals and timeline, and you get helpful resources immediately.
02
Choose the Workshops
We plan the right series of workshops to achieve your specific goals.
03
Get Results
Your leaders get practical strategies to improve reliability and safety ASAP.
"The structure for the story-style case studies that we use at Lewis originally came from Jake. We used Jake’s binary test to shape the error likely situations we defined for line clearance."
~ Elizabeth Lay, Director of Safety & Human Performance, Lewis Tree Service
Respect & Expertise
Errors in high-hazard workplaces can instantly change careers, reputations, and lives.
I respect that. Why? Because I've served on reliability-driven teams as a firefighter, an EMT, a military paratrooper, and as the Human Performance Lead for 3,600 experts in a large electric utility.
Like you, I've felt frustrated, perplexed, even angry at errors that seem 100% preventable... in hindsight. And I've made plenty of errors myself.
So, over the past decade, I've assembled a set of practical strategies, skills and models that I wish someone had shared with me years ago.
I love sharing these ideas with leaders and technical experts in high-hazard industries so everyone can be safer, more reliable and more engaged in the work they do everyday.
Jake Mazulewicz, Ph.D
Core Industries Served
Energy
Risk Management
DOE National Laboratories